Warranty & repairs
Effective 7 Dec 2026No parallel imports, no grey stock. Your warranty is honoured by the brand’s Singapore service centres.
How to claim
Bring the item and your receipt to the brand’s service centre. Most repairs are done on the spot or within a few days.
Many brands, such as Dell and Lenovo, collect the item or repair it at your home or office. Call the brand’s support line with the serial number and your itDealSg receipt.
Brand service centres
Another brand? Email us your order number and we’ll send you the right contact.
What to have ready
- Your receipt: it’s in your order email, or in My orders if you have an account
- The serial number (on the box or in the device settings)
- A short note or video of the problem
- Back up your data first: repairs may reset the device
Your rights
If a fault shows up within 6 months of delivery, it’s assumed to have been there from the start. It must be repaired or replaced, usually by the brand under its warranty. If the brand can’t sort it out, email us: under the law it is still our responsibility as the seller.
Extended protection
Optional protection plans that start when the maker’s warranty ends. Always your choice, never added automatically.