Returns & repairs
Effective 7 Dec 2026Damaged or wrong? We replace itTell us within 7 days of delivery. The courier collects it.
Faulty later? Brand warrantyRepaired by the brand’s official Singapore service, e.g. Dell or Lenovo.
Need help? Email usSend your order number to m@xps.limited and we’ll guide you.
Which applies to you?
Faulty or damaged
- Dead on arrival, damaged in delivery or the wrong item: tell us within 7 days of delivery. We collect it and send a replacement.
- A fault after 7 days: the brand repairs or replaces it under its local warranty. We’ll tell you exactly who to contact.
- Email a photo or short video to m@xps.limited. It speeds things up.
Your rights under Singapore’s Lemon Law
If a fault shows up within 6 months of delivery, it’s assumed to have been there from the start. It must be repaired or replaced, usually by the brand under its warranty. If the brand can’t sort it out, email us: under the law it is still our responsibility as the seller.
Changed your mind
Not accepted
- We don’t accept change-of-mind returns, so please check the model, specs and compatibility before you buy.
- Not sure? Email our team before you order and we’ll help you choose.
- Paid orders are final and can’t be cancelled, so please double-check before you pay.
How to report a faulty, damaged or wrong item
- 1Find your order numberIt’s in your order email, and in My orders if you have an account.
- 2Tell us what’s wrongEmail m@xps.limited with the order number, whether it’s faulty, damaged or the wrong item, and a photo or short video.
- 3We arrange a pickupWe agree a date with you. Pack the item with all accessories and the receipt.
Checked out as a guest? Find your order
If we can’t supply your item
Orders can’t be cancelled once paid. In the rare case we can’t supply an item you’ve paid for, we tell you straight away and return the full amount to the way you paid.
| Paid with | Money back in |
|---|---|
| Card / Apple Pay / Google Pay | 5–10 working days |
| PayNow | 1–3 working days |
| GrabPay | 3–5 working days |
What isn’t covered as a fault
- Damage from drops, liquid or misuse after delivery
- Normal wear and tear, including cosmetic scratches
- Software, games and digital codes once opened or redeemed
- Problems caused by unauthorised repairs or modifications
None of this affects your legal rights for genuinely faulty items.
Need help?Not sure if your item qualifies? Email us a photo and we’ll tell you within 1 working day.
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