How can we help?

Order by 2pm on a working day and it arrives the next working day. Order after 2pm, or on a weekend or public holiday, and it arrives within 2 working days. The product page, cart, checkout and your order email all show the exact date, e.g. “Arrives tomorrow, Fri 17 Oct”.

When we deliver a new device, we can take back one old device of the same type (for example an old laptop when your new laptop arrives), free of charge. Any brand, bought anywhere. Email your order number to m@xps.limited at least 1 working day before delivery, and hand the old device to the driver.

Dead on arrival, damaged in delivery or the wrong item: email your order number and a photo or short video to m@xps.limited within 7 days of delivery. We collect it and send a replacement. A fault after 7 days is repaired or replaced by the brand under its local warranty, and we’ll tell you exactly who to contact. Under Singapore’s Lemon Law, a fault within 6 months must be repaired or replaced. We don’t accept change-of-mind returns.

Paid orders are final and can’t be cancelled, so please check the model, colour and address before you pay. If the address is wrong, email us straight away and we’ll try to fix it before it ships.

Yes. Every product is official Singapore stock with the manufacturer’s local warranty. No parallel imports, no grey stock. Your warranty is honoured by the brand’s Singapore service centres.

Delivery is free on orders over S$100, anywhere in Singapore. Below that it’s a flat S$8. No other charges at checkout.

We deliver Monday to Friday, excluding Singapore public holidays, and those days don’t count as working days. In the two weeks before a holiday, the order-by date shows in the bar at the top of every page.

The driver tries once more the next working day. After two tries we contact you to rearrange, at no cost. A missing unit number is the most common reason for a failed delivery, so please check yours at checkout.

Visa, Mastercard, Amex, Apple Pay, Google Pay, PayNow and GrabPay. Payments are processed by Stripe, so we never see or store your card number, and we never add card or payment fees. With PayNow, always scan the QR code rather than typing our UEN.

Bring the item and your receipt to the brand’s service centre, or call the brand’s support line. Many brands, such as Dell and Lenovo, collect it or repair it on-site. Have the serial number ready and back up your data first. Not sure who to contact? Email us your order number.

No. You can check out as a guest and track your order with your order number and email. An account saves your addresses and shows all your orders in one place.

Yes. For quotes, bulk buys, company accounts and setup help, visit For Business or email m@xps.limited.